Return Policy

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Shipping and Return

1. Shipping

A. All orders are shipped from our studio in Gurgaon..

B. As soon you place an order, you will receive a confirmation email. Orders are shipped within 7-10 working days of order placement.

Please allow us 3-5 days from the date of dispatch, for your goods to reach you.

*All orders above 2000/- are eligible for free delivery. Below that, a standard charge of 125/- will be levied across India.

Incorrect / Incomplete Shipping address

Refund will not be offered in the case of any one or more of the following:

a. Incorrect or incomplete shipping address,

b. If there are three failed delivery attempts by our shipping agency,

c. The package is refused by the recipient.

Return or Exchange

We hope you love everything that you order from us because we make every product with love and care.

In the unlikely event of you wanting to return our product, here is our return policy:

1. Kindly write to us within 24 hours of receipt of the product at our customercare@labelzuka.com in case you wish to exchange or return it. Please include the following information:

1. Order number.

2. Delivery address.

3. Reason for return.

4.In case of a defective or incorrect product, please send us a clear image of the received item. .

2. If your request meets our return/exchange criteria, you will receive an email informing you of the same.

3. You will then be asked to ship the returned item(s) to the following address:

Labelzuka C/o Fateh Basement, House no 841, Sector 31 Gurgaon-122001 Haryana, India Ph-9599679960

*Please note that the cost of the return shipment will be borne by the customer.

4.On receipt of the return/exchanged item (s), the Label Zuka team will check the merchandise. Once they check and approve, you will receive an email confirming that your return/exchange request has been accepted.

5.In case of an exchange, we will ship your exchanged item(s) within 7 working days from the date of our receipt of your returned order.

6. In case of a return, the store will issue a credit note to you for the amount.

7. . Please note that no money will be refunded. Only exchange or return of item(s) is possible.

Exchange/Return Criteria

Exchange/Return will only be accepted if:

1.The item(s) returned is in an absolute unused and undamaged condition accompanied by the original tags and protective packaging, failing which, we will not be able to process your exchange or return request.

2.The returned item reaches us within 7 days of initiation of the exchange process. We will not be able to accept it for exchange or return, otherwise.

3.Please be careful while trying on items. As LABELZUKA holds the right to not accept returns in case the product appears to be used or damaged.

4.Certain item(s) or products might fall under the non-exchangeable, non-returnable criteria. Please refer to the list below while making your purchase.

List of Non-Returnable or Non-Exchangeable Products

● Accessories, including jewelry, clutches, wallets, bags, scarves, belts, footwear etc..

● Unstitched items like Dupattas, Stoles, scarves

● Products that are purchased during any sale/promotion or on discount.

● Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.

● Hand dyed and Indigos have natural characteristics to bleed. We take utmost care to pre wash and pre shrink our fabrics before they go for stitching. Still these pieces will bleed for the first few wash and hence will not be treated as defects. Please wash them separately.

Disclaimer

Colors

We have made every effort to display the colours of our products that appear on Label Zuka site, as accurately as possible.

However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be in complete accordance to the actual color of the product.